Shipping policy
All orders are processed within 4 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer Free Domestic Shipping for Orders over 110,00€
|
Shipping option |
Estimated delivery time |
Price |
|
Domestic Shipping (Germany) |
2 to 4 business days |
4,99€ |
International Shipping
We offer international shipping to the following countries: All Countries (except North Korea & Russia)
|
Shipping option |
Estimated delivery time |
Price |
|
International Shipping (Europe) |
8 to 10 business days |
8,99€ |
|
International Shipping (Global) |
15 to 30 business days |
8,99€ |
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. PearlsDontCry is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@PearlsDontCry.com with your name and order number, and we will look into it for you.
Track your order at: https://www.dhl.de/de/privatkunden.html
|
Shipping option |
Estimated delivery time |
Price |
|
Domestic Shipping (Germany) |
2 to 4 business days |
4,99€ |
|
International Shipping (Europe) |
8 to 10 business days |
8,99€ |
|
International Shipping (Global) |
15 to 30 business days |
13,99€ |
Refunds, returns, and exchanges
We accept returns if you are not satisfied with your order or don't like it upon receiving. Refer to our returns policy here: https://www.pearlsdontcry.com/policies/refund-policy
In the event that your order arrives damaged in any way, please email us as soon as possible at info@PearlsDontCry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@PearlsDontCry.com